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Getting the Right Guest – Superhog

Updated: Jun 7, 2022

Screening vacation rental guests

When it comes to vacation rental property management, delivering an outstanding experience to guests as well as to property owners matters a great deal. An important thing to know is that an outstanding experience often means going beyond offering excellent services; in general, it also means providing peace of mind and confidence.

Since vacation rental property owners are opening up their homes to complete strangers, one way to give them peace of mind and confidence as a property management company is to reassure them that their properties are properly taken care of. How can you do that? In short, by opting for a comprehensive guest screening and vacation rental insurance solution. If you wonder how advanced guest screening tools embedded with insurance can help you find the right guests for the properties you manage and give property owners peace of mind, here are a few things you should know about them.

Advanced Guest Screening Can Protect against Property Damage

As a vacation rental property management company, one thing you might know already is that each reservation brings a certain degree of risk. While it’s advisable to implement a series of house rules and security measures in order to prevent incidents that may result in damage to the vacation rentals you manage and/or neighboring properties, we all know that very strict house rules and too much security can deter guests.

The good news is that an advanced guest screening solution can help you avoid high-risk guests and also balance house rules, property security, and operating costs much better. The reasoning goes like this: by using a guest screening solution that allows you to prevent undesirable guests from booking your properties, you can reduce damage to properties, which will further cut unnecessary repair and cleaning costs.

Besides reducing costs, well-behaved guests who respect the properties you manage will make turnovers easier, meaning that you can get your vacation rentals ready for guests faster. Since this gives you more flexibility with check-in and check-out times, you might be able to get more last-minute bookings, which could increase your revenue substantially. Another point worth mentioning is that more flexible check-in and check-out times can also improve the guest experience, which will further boost your chances of getting more referrals. All these could have a positive impact on your reputation and the reputation of the properties you manage, bringing you more business. At the end of the day, more business almost always translates into higher profit margins. 

Guest Screening Can Help You Avoid Fraudulent Bookings and Other Illegal Activities

In a world where online booking is the norm, fraud has become a common occurrence. Not only could fraudulent bookings and credit card fraud lead to different legal issues and chargebacks, but they could also affect your company’s reputation. Even though vacation rental listing platforms, like VRBO, Airbnb, and Booking.com, use different software solutions to detect and prevent fraudulent activity, all of them seem to fall short when it comes to managing the general risk. This is where advanced guest screening software steps in.

By using an advanced guest screening solution that analyzes the rental history of potential guests and reassures you that the guests who book the properties you manage are who they say they are, you make sure that you’re not going to unknowingly engage in any illegal activities or accept booking requests from individuals who might intend to use your properties for illegal purposes. 

Comprehensive Guest Screening Solutions Also Provide Automatic Damage Protection

Nobody likes to approach life with the worst-case scenario front of mind. However, we all know that things can and do go wrong occasionally. Since it’s better to be safe than sorry, getting adequate insurance coverage for the properties you manage is the best thing you can do to put everyone’s mind at ease. In addition to a comprehensive short-term rental insurance policy, which is designed to cover property and liability exposure while a vacation rental is rented, you could also benefit from the automatic protection provided by the most comprehensive guest screening solutions available nowadays.  

As even the most restrictive countries are finally opening to tourists and more people are ready to travel again, vacation rentals are quickly becoming one of the most sought-after accommodation options. Although all this is good news for everyone involved in the industry, we must admit that vacation rental management comes with its own set of risks and challenges.

While you could avoid unnecessary risks by checking every reservation manually, this can be a time-consuming and resource-intensive process. An advanced guest screening software solution, like Superhog, can make things easier for you! Automatically screening potential guests, flagging risky bookings, and covering property damage from $500 up to $5,000,000 caused by verified guests during validated stays, this solution allows you to stop wasting time worrying about the properties you manage and focus more on what matters the most to you; namely, your business. To help you run your business even more efficiently from one centralized account, Superhog can also integrate seamlessly with different lodging management software systems, like JANIIS. To learn more about our software, get in touch with our friendly professionals today!

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